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Booking Terms & Conditions
BOOKING TERMS AND CONDITIONS
The terms and conditions detailed below apply to all bookings whether made online through a 3rd party agent or at https://thecommercialhotel.com or made by telephone or in person. When you make a booking, your contract (which includes these terms and conditions) will be with Manorview Hotels. All rates are subject to availability and all bookings are taken at the discretion of Manorview Hotels. Calls may be recorded for training purposes. The credit card provided to guarantee the reservation will be used in the event of any damages or unsettled accounts after guest departure.
You will be asked to guarantee your booking with a debit or credit card, including your 3-digit security code. We accept American Express, MasterCard, Maestro, Visa & Visa Delta. A full non-refundable, non-transferable payment is required for promotional, seasonal and advance purchase rates at the time of booking. Please note: If you are booking a rate which requires payment at the time of booking and are using a credit card, you will be charged a £2.50 booking fee. If pre-payment is not required, then payment is due on departure from the hotel and can also be made cheque with a valid cheque guarantee card. On arrival at the hotel, all reservations will require pre-authorisation with a credit card or cash deposit to cover incidentals during your stay.
WHAT HAPPENS IF YOU NEED TO CANCEL?
Ordinary bookings can be cancelled for a full refund before 2pm the day prior to arrival. Later cancellations or no-show will be charged at full room rate. Promotional, all-inclusive and advance rates are non-refundable and non-transferable in the event of cancellation. For cancellation policies on corporate arrangements, please refer to individual contracted terms and conditions.
CANCELLATION BY MANORVIEW HOTELS
Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and where possible will offer you an alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.
Manorview Hotels cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
All rates quoted are per room per night, are subject to availability and include VAT and services. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion. Supplements will be applied for single and family room occupancy and when Executive rooms or Suites are selected.
Accommodation for up to two children aged 14 or under is free when sharing with two adults in a standard guest bedroom; a single supplement applies when only one adult is in the room.
Upgrade charges may apply for larger rooms.
To accommodate a family in our guest bedrooms, in some cases a foldaway bed will be used.
Should you require a cot, please ask at the time of booking.
Breakfast is free for children aged 5 and under.
Breakfast for children 6 to 12 is charged at £4.95.
Children’s menu available for children up to 12 years and charged as taken.
Children over 13 are classed as young adults and pay full rate for meals as taken.
FOOD & BEVERAGE
A tray charge will apply to all meals taken in your room. Breakfast times may vary at the weekends. Please contact the hotel with any special dietary requirements.
Car parking is available subject to availability at our hotels. Your room booking does not guarantee a parking space and if you find the car park is full, you will be given directions to the nearest alternative site. Parking your car is entirely at your own risk and we cannot accept any responsibility whatsoever for theft or damage to your vehicle or other property howsoever caused.
Our hotels comply with the access requirements of local disability legislation. If you have special requirements please inform us at the time of booking.
CHECK IN AND CHECK OUT
Check in is from 3pm and check out is 11am. If you plan to arrive after 7pm, please advise the hotel. Failure to notify of late arrival may result in your room being resold, and our cancellation terms will apply.
We do not accept dogs with the exception of guide dogs.
All properties are smoke free and penalty fees will be applied if you smoke in the hotel.
If you want to share anything about your Manorview Hotel experience with us, then we’d love to hear from you
Manorview Hotels makes every attempt to ensure that information supplied on our booking sites is up to date, but cannot guarantee the accuracy of information or availability of bookings.
These terms and your booking are subject to the laws of the jurisdiction in which the relevant hotel is situated.